How can we help you today?
For Cat Owners
Search and Find a Cat Sitter
- What is Cat in a Flat? How does Cat in a Flat work?
- How do I search, find and book a cat sitter
- How do I contact cat sitters?
- Do I need to sign up in order to contact a cat sitter?
- What's the difference between cat sitting and cat boarding?
Bookings & Payments
- How do I confirm a booking with a cat sitter?
- When do I pay the cat sitter?
- Cancellation Policy
- How do I change the price or dates/visits of my booking?
- What payment methods do you accept and is it safe?
Before & During the Cat Sitting Service
- What fees do I have to pay Cat in a Flat?
- What is a Meet & Greet? How does it work?
- What to expect from a drop in cat sitting service?
- What does the overnight cat sitting service involve?
- How long should a cat sitter stay per home visit?
Account, Profile, Settings
- How to retrieve a password?
- Where do I find all my bookings & conversations on the website?
- I’m a cat owner, how do I edit / change my payment details?
- I’m a cat owner, how can I find my profile Settings?
- How do I turn push-notifications on/off in the Cat in a Flat App
Safety, Insurance & Emergencies
- What does the Cat in a Flat Guarantee cover?
- How do I know if the cat sitter is trustworthy?
- Cat in a Flat’s Reviews & Ratings Policy
- I have CCTV security cameras, do I need to tell the cat sitter?
- What happens if my cat gets ill or injured while in the care of the sitter?
For Cat Sitters
Becoming a Cat Sitter
- How do I sign up as a cat sitter?
- Cat Sitters Guide – How to become a Cat Sitter
- Is it free to join Cat in a Flat?
- What documents are accepted for proof of address?
- What are my fees and how much should I charge to cat sit?
Bookings & Payments
- As a cat sitter, can I give a discount or modify the price for my services?
- How do I get paid for bookings?
- I don’t seem to be able to reply to my cat sitting requests?
- How do I let cat owners know if I'm busy or unavailable?
- What if a cat owner cancels the booking?
Before & During the Cat Sitting Service
- Tips on how to be the BEST cat sitter.
- How many hours does house sitting require me to be in the house?
- What to do when I receive my first cat sitting request
- What is a Meet & Greet? What do I need to do?
- How much time should I spend with the cat?
Account, Profile, Settings
- Where can I find and manage my bookings?
- How do I update my Availability Calendar?
- Can I turn my cat sitting profile off?
- I’m a cat sitter, how can I find my profile Settings?
- How do I find my unique profile link?
Safety, Insurance & Emergencies
- Am I insured on Cat in a Flat?
- Lost, stolen keys or locked yourself out of the owners home
- Does an owner need to inform the cat sitter about CCTV cameras or recording devices in their home?
- What if I’m ill and can’t make the sitting?
- Documents required for Stripe verification