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For Cat Owners
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For Cat Owners
Search and Find a Cat Sitter
What is Cat in a Flat? How does Cat in a Flat work?
How do I search, find and book a cat sitter
How do I contact cat sitters?
Do I need to sign up in order to contact a cat sitter?
What's the difference between cat sitting and cat boarding?
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Bookings & Payments
How do I confirm a booking with a cat sitter?
When do I pay the cat sitter?
How do I change the price or dates/visits of my booking?
What payment methods do you accept and is it safe?
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Before & During the Cat Sitting Service
What is a Meet & Greet? How does it work?
What to expect from a drop in cat sitting service?
What does the overnight cat sitting service involve?
How long should a cat sitter stay per home visit?
My outdoor cat needs to be locked up in the evenings. Is this a service you provide?
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Account, Profile, Settings
How to retrieve a password?
Where do I find all my bookings & conversations on the website?
I’m a cat owner, how do I edit / change my payment details?
I’m a cat owner, how can I find my profile Settings?
How do I turn push-notifications on/off in the Cat in a Flat App
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Safety, Insurance & Emergencies
What does the Cat in a Flat Guarantee cover?
How do I know if the cat sitter is trustworthy?
Cat in a Flat’s Reviews & Ratings Policy
I have CCTV security cameras, do I need to tell the cat sitter?
What happens if my cat gets ill or injured while in the care of the sitter?
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