What do the different booking steps mean?

When making a booking, we will guide you through the process step by step.

 

Once you have contacted a cat sitter your booking will move through different stages, you can see what each status means here:


  • ENQUIRY - When you contact a cat sitter directly they will be sent an enquiry. Cat sitters will then get back to within 24 hours. 


  • AVAILABLE - Once a cat sitter has said they are ‘Available’, cat owners will then be able to Book & Pay, this will confirm the booking and validate the Cat in a Flat Guarantee. Cat owners, if you no longer need the cat sitter's service please cancel the booking to let them know.


  • PENDING - This is when a booking requires an action from either the cat sitter or the cat owner. This will be either to confirm a Pre-booking or a price change. Please confirm the action in order for the payment to be processed.



  • BOOKINGS - Here is where you’ll find all your Booked & Paid, current and past bookings.

    • BOOKED - This means your cat sitter is booked, but money will only be taken from your account the day before the cat sitting starts.

    • PAID - Once the money has left the cat owner's account, BOOKED changes to PAID. This should automatically happen a day before the sitting starts. If for some reason it has not, please try and press Book&Pay again or contact Cat in a Flat.


  • DECLINED/CANCELLED - Here is where you’ll find all your declined and cancelled bookings. Please take note of our Cancellation Policy


*Please note that inactive and cancelled bookings will archive after 10 days.  





Important: Booking and paying on Cat in a Flat is required, per our Terms & Conditions. Never pay by cash —this makes your booking ineligible for our Cat in a Flat Guarantee and 24/7 support.















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