For Cat Owners
As a Cat Owner, you can change or cancel an existing reservation from your inbox.
Cancellation fee depends on how much notice you give.
- There will be no cancellation fee for any Enquiries or Pre-bookings
- If you give the 'Booked' cat sitter more than 16 days notice, there will be no cancellation fee
- If you cancel 15 to 8 days before your booking starts you will be fully refunded (excluding the Cat in a Flat fixed £1.50 / 1.90 € booking fee)
- If you cancel 7 days or less before the booking starts, the cat sitter will receive a 30% cancellation fee (there is a minimum of £9.50 / 9.50 €, and you'll never be charged more than £30 / 30 €)
- If you cancel during a booking there will be no refund.
For Cat Sitters
To cancel your pre-booking or booking, please login and go to your inbox. Select the booking you would like to decline and press the 'decline' link. We ask that you also send the owner a personal message as to why you've declined, as this will hopefully encourage them to approach you again in the future.
If you have to cancel a booking that's going to start in 5 days or less, please contact customer support, so that we can help the cat owner find an alternative sitter.
If an owner cancels 7 days or less before the booking starts cat sitters will receive a 30% cancellation fee from the owner (excluding Cat in a Flat fees and the £1.50 / 1.90 € booking fee). Please note that cat owners will never be charged more than £30 / 30 € in cancellation fees.
Sometimes there can be an extenuating circumstance that may want the cat sitter to waiver their cancellation fee, for example when a pet owner has to cancel due to a death in the family, the death of the pet, or an unprecedented circumstance such as COVID-19. If the cat sitter has agreed to grant a full refund (excluding Cat in a Flat fees), please contact customer support and include a screenshot of their message confirming this, or ask the cat sitter to contact customer support directly for confirmation.
If you have any further questions please contact us on firstname.lastname@example.org
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