If for an unforeseen circumstance the cat sitter needs to cancel their booking, they can cancel themselves if it is more than 5 days before the booking starts.
If a pet sitter has to cancel in 5 days or less before your booking starts, they will need to contact customer support so that we can help the owner find an alternative sitter.
If there is a short notice cancellation, we would advise sending out a job request from your inbox. That way all the cat sitters in your area will be alerted and the ones who are available will be able to respond to you.
If you have any further questions please contact us on firstname.lastname@example.org
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