Before the owner leaves for their trip, please make sure you have the following details:


  • Their vets details, you can find a "Vet Release form" in our Forms & Tips section
  • Ask them to let their vet know they'll be away and that their cat is in your care
  • Details of who to contact in case of emergency ( friend or neighbour)
  • You must be booked through Cat in a Flat for your cat sitting insurance to be valid



If in the unlikely event of an emergency please contact the owner, their emergency contact and Cat in a Flat immediately.


If you can't get hold of the owner, then please take the cat to the nearest vet. Alert the vet that you are looking after someone else cat and that you have pet sitters insurance through Cat in a Flat. Most vets will accept seeing your booking confirmation online as proof, if they have any further questions please ask them to contact Cat in a Flat at claims@catinaflat.com