Late responses to booking requests
Cat sitters are alerted via text message as soon as they receive a booking request, and most respond within the hour.
However some may be caught up in other tasks and will respond as soon as they can.
If you haven't heard back from a cat minder after 24hrs then please contact some more lovely cat sitters in your area. We always advise that you contact at least 2 or 3 pet sitters at a time.
If you still have no luck, you can send out a "job request" into our community of cat sitters from your inbox (top right, once you are logged in). Our system will send the request to the nearest cat minders.
If a cat sitter doesn't respond during your booking
Please let us know if a cat sitter does not respond or breaches our 'Code of Conduct'. We will try to get in touch with the cat sitter and clarify the situation and if necessary remove their profile. We will also help you find an alternative pet sitter. Your cat's well being is of the utmost importance to us.
If you have any further questions please contact us on firstname.lastname@example.org
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