Payments & Cancellation

What fees do I have to pay?
For Cat Owners Our cat loving community is free to join.  Cat owners will be charged a fixed booking fee of £1.50 / 1.90 € per booking.  For ...
Thu, 11 Jan, 2018 at 8:10 AM
Cancellation Policy
For Cat Owners As a Cat Owner, you can change or cancel an existing reservation from your inbox. Cancellation fee depends on how much notice y...
Wed, 21 Feb, 2018 at 3:24 PM
Can a sitter cancel a confirmed booking with me?
Cat sitters can cancel bookings more than 5 days before your booking starts. If a sitter has to cancel in 5 days or less before your booking starts, the...
Wed, 21 Feb, 2018 at 3:25 PM
How do I get a refund if I'm unhappy?
After the cat sitting period has been completed, you may have 24 hrs to raise a complaint by contacting us. We will asses complaints on a case by case bases...
Wed, 21 Feb, 2018 at 2:13 PM
What payment methods do you accept and is it safe?
We've partnered with Stripe as our secure and easy to use online payment system.  We accept all major credit and debit cards including Visa, Americ...
Thu, 11 Jan, 2018 at 8:10 AM
Can sitters accept cash payments?
No, it is compulsory for bookings and payments to happen through Cat in a Flat. If this does not happen the insurance for the cat sitter and the cat they&#x...
Wed, 21 Feb, 2018 at 3:25 PM
As a sitter, how can I get paid if I don't have a bank account?
Sorry, all cat sitters are required to have a bank account connected to their profile. You could use a family members if you don't have your own, o...
Wed, 21 Feb, 2018 at 3:25 PM
How are the prices set?
Cat sitters are their own boss, so they set their own fees. Most cat sitters are more than happy to negotiate as they understand that each kitties requi...
Thu, 11 Jan, 2018 at 8:11 AM
My payment has failed.
A payment could fail for a number of reasons: Your card has expired  There are insufficient funds in your account  The cat sitter has c...
Mon, 14 Mar, 2016 at 8:52 AM
How do I edit my payment details?
Cat in a Flat does not store your details, this is done through our secure payment partner Stripe. Cat Owners You can easily edit your card details ...
Thu, 11 Jan, 2018 at 8:13 AM