Safety & Insurance

What does the insurance cover?
For Cat Owners We offer a super duper cat and cat-sitter insurance included as part of the service. Essentially your cat and the cat sitter are insured ...
Mon, 6 Nov, 2017 at 1:26 PM
How do I know if the cat sitter is trustworthy?
We personally try to get to know all cat sitters who sign-up to Cat in a Flat through a phone call or Skype interview ( they are then given a ‘Loved by C...
Wed, 21 Jun, 2017 at 2:24 PM
What happens if something goes wrong during the sitting, or the sitter and owner are in disagreement?
By booking through Cat in a Flat the owner and cat sitter agree to act under the sites Terms&Conditions. If either party can't come to an agreeme...
Tue, 1 Mar, 2016 at 12:00 PM
Do cat sitters have background checks?
We personally try to get to know all cat sitters who sign-up to Cat in a Flat through a phone call or Skype interview. Sitters have to provide proof of a...
Mon, 6 Mar, 2017 at 4:12 PM
What happens if my cat gets ill or injured while in the care of the sitter?
The cat sitter will contact you and Cat in a Flat immediately. Please make sure the cat sitter has all the information they need before you leave....
Fri, 27 May, 2016 at 1:48 PM
How do I know the cat sitter service will be provided while I'm away?
By signing up to Cat in a Flat, you and the cat sitter automatically agree to our Terms&Conditions. However, if you still feel you need further re-assur...
Tue, 1 Mar, 2016 at 12:01 PM
What to do in the event of a burglary?
If a cat owners property has been burgled during your cat sitting booking, do not panic. Here are some helping tips: 01 Please contact the police, own...
Wed, 15 Feb, 2017 at 11:47 AM
Lost, stolen keys or locked yourself out of the owners home
If you have misplaced the owner's keys, or accidentally locked yourself out, please contact the owner or the owner's emergency contact immediately...
Mon, 6 Mar, 2017 at 3:16 PM
Does an owner need to inform the cat sitter about CCTV in their home?
A cat owner has the right to protect their property and this can be done by using a CCTV system in their home. They are not legally obliged to inform cat si...
Sat, 15 Jul, 2017 at 12:38 PM