Using the service as a client

How do I contact sitters?
Search and select Once you've entered in your postcode and found a few cat sitters in your area - click through to their profile pages to read what...
Thu, 15 Dec, 2016 at 12:14 PM
How do I book a cat sitter?
Once you have found a cat sitter you would like to contact - click on the ‘Contact Sitter’ button. You will then be prompted to sign-up and create a simpl...
Tue, 1 Mar, 2016 at 4:38 PM
Do I need to sign up in order to message a cat sitter?
Yes, in order to contact cat sitters, cat owners are required to join our cat loving community for free. When logged in you can: Contact as many pop...
Wed, 1 Mar, 2017 at 5:46 PM
How do I change the price or dates/visits of my booking?
Changing Dates and/or Visits: You can easily change the dates and visiting requirements of a booking by clicking on the 'EDIT BOOKING' link in...
Mon, 6 Mar, 2017 at 2:12 PM
What if the sitter I contacted doesn't respond?
Late responses to booking requests   Cat sitters are alerted via text message as soon as they receive a booking request, and most respond within the hour....
Thu, 2 Mar, 2017 at 7:31 AM
Who has access to my contact details?
Your personal details will never be public.  Cat in a Flat does not share details between cat owners and sitters. While making booking enquiries our...
Mon, 6 Mar, 2017 at 2:14 PM
What if the cat sitter can't make it to the sitting?
It is important that owners leave the cat sitter with contact details of a friend or neighbour in case of emergency. If a cat sitter is unwell or...
Tue, 1 Mar, 2016 at 4:40 PM
Can I book a cat sitter just for one day?
Yes, our service is tailored to suit each individual owners and kitties needs and routines. Our cat sitters are happy to help out in any way they can, e...
Fri, 3 Mar, 2017 at 3:15 PM
I have another pet as well as a cat. Can I still use Cat in a Flat?
Yes of course, we love all animals of all different furry/slimy shapes and sizes.  Please do confirm that your chosen cat sitter feels comfortable loo...
Tue, 1 Mar, 2016 at 4:45 PM
When do I pay the cat sitter?
Payment details will be collected when you Book or Pre-Book your cat sitter. Money will leave your account 1 day before the sitting starts. We are usin...
Wed, 21 Jun, 2017 at 2:01 PM